A Better Experience Beckons
More than four in 10 consumers say they avoid self-checkout lanes because they expect technical or bar code scanning difficulties. An online study conducted by Harris Interactive found that 88 percent of U.S. shoppers would like the store checkout experience to be faster; half of those polled cited slow...
Why do people steal from stores?
Richard Hollinger analyzes that question for a living. He’s a criminology professor at the University of Florida who also leads an annual study of retail theft jointly conducted by the school and the National Retail Federation, the industry’s trade group. The latest study, revealed last month at the NRF’s...
Change with the Times
If you come from a small business lineage, you likely recall parents and grandparents sealing deals with handshakes. And while tradition is wonderful, it’s not always the best path for sustaining or growing a business. If you’re looking to stay competitive … Read more …
Retailers battle rising card-not-present fraud risk
“Card-not-present” e-commerce fraud amounted to approximately $10 billion last year, and could rise to more than $18 billion by 2018. Read more …
What retailers plan to do differently this holiday season
The holiday shopping season is the Super Bowl of retail and NRF is taking on the role of coach with the new Retail Holiday Planning Playbook, which asks retail IT, marketing, loss prevention, digital and supply chain executives what they will do differently for Holiday 2015. The resulting retailers’...
Apps can drive loyalty, differentiate grocers
Consumers use grocery applications for savings and convenience, and the apps that are most engaging and entertaining have a higher rate of digital customer retention, according to a study by St. Joseph’s University and FMI. The findings indicate that retailers could benefit from and drive loyalty through grocery apps....
The State of Retailing Online: Marketing and Merchandise
In an increasingly omnichannel world, marketing and merchandising significantly influence both online sales and in-store activity. Developed in partnership with Forrester Research and Bizrate Insights, the latest State of Retailing Online study looks at how digital retailers are using social media, personalization, mobile site design and other tactics. Read...
No One Is Winning the Battle for Digital Wallet Customers
Just 13% of smartphone users have a digital wallet on their phone, and three-quarters of these consumers seldom or never use it, according to a Gallup poll. Meanwhile, 91% of consumers without a digital wallet say they are unlikely to acquire one in the near future. Read more …
Status Quo is a Slippery Slope
A complacent business can quickly turn into a diminishing one. It’s not uncommon to be so deeply involved in day-to-day activities that telltale signs your company is teetering on a plateau ready to tumble into the status quo are ignored. Read more …
Delivery Service Boom Concerns Health Advocates
Food delivery has grown into a massive industry with no signs of slowing down. More and more restaurants and grocery stores are working to partner with existing delivery services or to create their own model to meet consumer demand for the convenient practice. However, that convenience may also have...