Should I get in on the delivery game?

From the nation’s largest supermarket chains to longstanding mom-and-pop shops, brick and mortars big and small are rapidly embracing online order and delivery. Should you? Do you even have a choice if everyone else is doing it? What kind of program might benefit your customers, and your bottom line, the most? There are many factors […]

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Retailers bet on loyalty programs to boost sales

Retailers are increasingly depending on loyalty programs to keep customers coming back as competition grows and Amazon Prime wins more members. Hollister’s Club Cali program helped boost same-store sales 8% last quarter, and Sears is banking on its omnichannel Shop Your Way loyalty program to drive repeat business. Read more …

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Independent retailers remain confident after Amazon-Whole Foods Market deal

Foodservice, good customer care and even expansion are among independent natural products stores’ plans as Amazon makes its mark on Whole Foods Market. Get a coast-to-coast look at what’s happening and what leaders are thinking. Read more …

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This holiday season may be the best in years

US consumers plan to spend around $906 per person on the holidays this year, up 16% from last year, and forecasts for seasonal spending are at levels not seen in a decade, according to a new Gallup poll. Holiday sales account for an average of 20% and as much as 30% of a retailer’s annual […]

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The evolution of the retail sales associate

Retailers from all sectors are reworking and redefining their store strategies, with retail sales associates front and center. An analysis of retail sales associate job postings from 2007 compared with the same role posted in the last year uncovered some important trends that highlight just how the role is evolving. Read more …

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Tight labor market makes the season ripe for holiday retail jobs

The 4.2% unemployment rate is raising prospects for seasonal hiring and the possibility of a permanent position after the holidays, industry experts say. There’s also some evidence that the tight labor market is driving wage increases for retail employees on the front lines, Glassdoor Analyst MaryJo Fitzgerald said. Read more …

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Line Busting With Mobile POS Systems

For 10 years mobile technology has taken over the way we communicate and do business but with new technology comes higher customer expectations. Consumers want their personal technology to align with their shopping experience and businesses are struggling to keep up with their expectations. Some businesses are leading the way in paving this change in […]

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5 ways knowing your audience leads to marketing success

Marketing your small business is a necessary task that can seem like a chore if you’re not sure how to reach your customers. But with a few tips, it’s an activity well worth your time. Read more …

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How retailers are using customer feedback to inform business strategies

Retailers are increasingly using digital technology and social media to get feedback directly from customers, and then incorporating that information into everything from fashion design to shopping experiences. “A lot of this process involves sitting with groups like millennials and asking them what emotional incentives lead to purchase,” said Ciara Rabbitt, a cosmetics buyer at […]

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Grocery proves a driving force for retail growth, study says

The grocery sector is one of the industries driving growth in the retail industry, with 674 groceries expected to open in 2017, based on a new IHL Group report. “The negative narrative that has been out there about the death of retail is patently false,” said IHL President Greg Buzek on the report’s findings. Read […]

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