Report says EMV hasn’t stopped fraud

LexisNexis says retail losses from fraud are continuing to increase despite the introduction of EMV chip cards. US EMV cards still rely on an easily-forged signature rather than a more secure personal identification number NRF has said would reduce fraud both in-store and online. Read more …

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Mobile dominates online sales for app-equipped retailers

Retailers with both shopping apps and mobile sites are now seeing a majority of their traffic and two-thirds of online sales originating from mobile devices, Criteo reports. On mobile, apps account for nearly twice the number of sales as the web, the report found. Read more …

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Sales associates hold the key to personalization

Sales associates can be a retailer’s strongest asset in the efforts to create a personalized shopping experience and build customer loyalty, according to a report from Salesfloor. Retailers can better meet consumers’ evolving needs by providing employees with the knowledge, tools and technology they need to engage with customers in stores and via digital channels, […]

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The 4 Reasons Why 2017 Is a Tipping Point for Retail

“Five years from now, we won’t be debating whether ‘e-tailers’ are taking share from brick-and-mortar retailers, because they are all the same.” Read more …

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Should I get in on the delivery game?

From the nation’s largest supermarket chains to longstanding mom-and-pop shops, brick and mortars big and small are rapidly embracing online order and delivery. Should you? Do you even have a choice if everyone else is doing it? What kind of program might benefit your customers, and your bottom line, the most? There are many factors […]

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Retailers bet on loyalty programs to boost sales

Retailers are increasingly depending on loyalty programs to keep customers coming back as competition grows and Amazon Prime wins more members. Hollister’s Club Cali program helped boost same-store sales 8% last quarter, and Sears is banking on its omnichannel Shop Your Way loyalty program to drive repeat business. Read more …

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Independent retailers remain confident after Amazon-Whole Foods Market deal

Foodservice, good customer care and even expansion are among independent natural products stores’ plans as Amazon makes its mark on Whole Foods Market. Get a coast-to-coast look at what’s happening and what leaders are thinking. Read more …

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This holiday season may be the best in years

US consumers plan to spend around $906 per person on the holidays this year, up 16% from last year, and forecasts for seasonal spending are at levels not seen in a decade, according to a new Gallup poll. Holiday sales account for an average of 20% and as much as 30% of a retailer’s annual […]

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The evolution of the retail sales associate

Retailers from all sectors are reworking and redefining their store strategies, with retail sales associates front and center. An analysis of retail sales associate job postings from 2007 compared with the same role posted in the last year uncovered some important trends that highlight just how the role is evolving. Read more …

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Tight labor market makes the season ripe for holiday retail jobs

The 4.2% unemployment rate is raising prospects for seasonal hiring and the possibility of a permanent position after the holidays, industry experts say. There’s also some evidence that the tight labor market is driving wage increases for retail employees on the front lines, Glassdoor Analyst MaryJo Fitzgerald said. Read more …

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