Consumers will demand higher quality shopping experiences & products from retailers in 2020
As consumers continue to place a higher value on enjoyable shopping experiences, retailers will need to offer more than low prices to drive traffic in 2020, including enticing “sights, sounds and smells” in brick-and-mortar stores, seamless shopping across platforms and a wider-selection of premium and private brand products, predict...
Online shoppers still do most grocery shopping in-store
According to FMI and Nielsen, annual online grocery spend is expected to hit $100 billion by 2022. Almost one third of consumers have made an online grocery purchase in the past year, according to research from Valassis. The research indicated that currently 72% of consumers who shop for groceries...
E-commerce enhances grocery store experience
Online grocery spending in the US will grow from $23.9 billion in 2018 to $59.5 billion by 2023, which will still be less than 10% of total grocery spending, according to IGD. Grocery e-commerce won’t replace shopping in physical stores, but instead will add convenience for shoppers and pull...
Messy stores are killing bricks and mortar
Retailers cut back on store maintenance and improvements and end up on the fast track to bankruptcy, while those who invest in store improvements and upkeep are succeeding and expanding. A study commissioned by ServiceChannel suggests that struggling retailers who neglect stores to cut costs hasten their demise by...