Online grocery sales up from last year
Online grocery sales increased 43 percent over a year ago, according to new data from Brick Meets Click/Mercatus Grocery Shopping Survey, reports Progressive Grocer. Read more …
Grocery visits drop, but from record levels
A report from Placer.ai shows visits to the grocery store have dropped by 28% year over year, but the sharp decline is from the unprecedented levels seen at the start of the pandemic. Grocery performance so far this year has been relatively robust, and Ethan Chernofsky of Placer.ai says...
Contactless payment demand continues to grow
The demand for contactless payment options has soared during the pandemic, with 92 million people using some type of mobile wallet function in 2020, and that figure is projected to grow to 101 million people this year, a report from eMarketer shows. Gen Z and millennials led the trend,...
Has the pandemic made cash a thing of the past?
The pandemic has fueled a decline in the use of cash amid a surge in online shopping and contactless payments, and 67% of retailers now feature no-touch payment options, according to NRF. Nearly 30% of consumers report using no cash at all most weeks, up from 25% in 2015,...
Retail Industry Experts View 2021 With Caution & Optimism
The pandemic brought unprecedented changes in the US economy and fostered uncertainty that persists into 2021, said Ira Kalish, Deloitte’s chief global economist, during a session at Retail’s Big Show. In its new retail outlook for the year, Deloitte predicts US GDP will grow in the second half as...
The exhilarating world of post-pandemic shopping
Retailers will put an even greater focus on creating one-of-a-kind experiences to bring shoppers into stores after the pandemic, as many consumers have become accustomed to online shopping. “Experiential retail had been a growing trend, but the pandemic will turbocharge it,” NRF’s Katherine Cullen said. https://www.fastcompany.com/90587325/the-exhilarating-world-of-post-pandemic-shopping
Consumers Still Prefer In-Store Shopping
The latest State of Consumer Behavior Report from Raydiant shows 46% of people who responded still want to shop for groceries in person, despite the threat posed by the pandemic. “The brands who survive and thrive in the years ahead will be those who focus on serving these consumers...
Payment methods become key part of shopper experience
Touchless payment options have quickly gained popularity this year. This article examines future e-commerce trends retailers need to stay abreast of, including what’s next for cash and how to meet the increasing digital expectations of shoppers. What’s the Proper Path for Better Payments? | Progressive Grocer
Training front-line employees to resolve customer conflict
The world is in a heightened state of anxiety and, with conflicts around health and safety likely to escalate as we head into the holiday season, the NRF Foundation recently released training credentials to arm front-line employees with the skills they need to better manage health and safety and...