Physical retail still plays a major role in consumers’ lives
A new white paper from Deloitte, “What’s in Store in a Vaccinated World,” highlights the ways in which consumer priorities and expectations for physical shopping have shifted, and what that means for retailers. Consumers have higher expectations for in-store experiences and services, with 83% of consumers now expecting stores...
Food, Beverage Fastest Growing Online Category
Food and beverage will be the fastest-growing online sales category during the next several years, with a compound annual growth rate of 30% over the period spanning 2019 through 2024, according to a recent report by Forrester. Read more …
In-store grocery shopping still preferred
Eighty-six percent of people surveyed want to shop for their own groceries at brick-and-mortar locations, even as the access and popularity of online shopping increases, according to a poll by Survey Monkey. The survey shows the preference for in-store shopping held fast across gender, age and income groups. Read...
Online grocery sales up from last year
Online grocery sales increased 43 percent over a year ago, according to new data from Brick Meets Click/Mercatus Grocery Shopping Survey, reports Progressive Grocer. Read more …
Grocery visits drop, but from record levels
A report from Placer.ai shows visits to the grocery store have dropped by 28% year over year, but the sharp decline is from the unprecedented levels seen at the start of the pandemic. Grocery performance so far this year has been relatively robust, and Ethan Chernofsky of Placer.ai says...
Contactless payment demand continues to grow
The demand for contactless payment options has soared during the pandemic, with 92 million people using some type of mobile wallet function in 2020, and that figure is projected to grow to 101 million people this year, a report from eMarketer shows. Gen Z and millennials led the trend,...
Has the pandemic made cash a thing of the past?
The pandemic has fueled a decline in the use of cash amid a surge in online shopping and contactless payments, and 67% of retailers now feature no-touch payment options, according to NRF. Nearly 30% of consumers report using no cash at all most weeks, up from 25% in 2015,...
Retail Industry Experts View 2021 With Caution & Optimism
The pandemic brought unprecedented changes in the US economy and fostered uncertainty that persists into 2021, said Ira Kalish, Deloitte’s chief global economist, during a session at Retail’s Big Show. In its new retail outlook for the year, Deloitte predicts US GDP will grow in the second half as...
The exhilarating world of post-pandemic shopping
Retailers will put an even greater focus on creating one-of-a-kind experiences to bring shoppers into stores after the pandemic, as many consumers have become accustomed to online shopping. “Experiential retail had been a growing trend, but the pandemic will turbocharge it,” NRF’s Katherine Cullen said. https://www.fastcompany.com/90587325/the-exhilarating-world-of-post-pandemic-shopping