Retail doesn’t stop — and neither do we.
EZB TECH SUPPORT
What we do
Keeping Your Store Running — 24/7
At EZB Solutions, we provide around-the-clock technical support to keep your store operations running smoothly. From POS system issues and payment processing glitches to backup failures and integration breakdowns, our team is ready to act — anytime, day or night.
We understand how critical uptime is for retail. A slow terminal, an offline register, or a failed card transaction isn’t just a technical issue — it’s lost revenue, customer frustration, and staff stress. That’s why our support services are built to respond fast, fix thoroughly, and prevent future disruptions.
What We Support
RMH (Retail Management Hero)
We provide deep-level support for RMH, including updates, configuration fixes, troubleshooting, and store-specific customizations.
Credit Card Payment Systems
We handle the most stressful part of any POS: payment processing. Our team monitors and supports integrated systems like Shift4, ensuring every transaction is fast, secure, and successful.
Backup and Data Continuity
From automated daily backups to on-demand database recovery, we help you protect your store’s data and ensure that nothing gets lost — even in critical situations.
System Integrations
We monitor and maintain integrations with accounting software (QuickBooks, NetSuite), inventory tools, and online platforms to make sure your ecosystem works as one.
Hardware & Device Support
Trouble with barcode scanners, receipt printers, or EMV terminals? We help configure, test, and restore hardware to full functionality.
Proactive Monitoring
Our team keeps an eye on your infrastructure, often resolving issues before you even notice them. That’s the EZB advantage.
24/7 Support You Can Count On
Whether it’s 7AM on a Monday or 2AM on a Saturday, our technicians are available to respond to emergencies, answer questions, and get you back up and running fast.
Live support via email, phone, or remote access
Service-level agreements (SLAs) available for priority response
Multi-location coverage for franchise and enterprise retail
After-hours support for backups, batch closures, and payment failures
Why Retailers Trust EZB Support
We know the systems inside and out — not just RMH, but the full stack that keeps your store running.
We respond fast — no call center runaround or ticket delays.
We speak your language — technical clarity with a retailer’s mindset.
We Keep You Online — So You Can Keep Selling:
At EZB Solutions, we don’t just fix systems — we protect your peace of mind.
Count on our 24/7 Tech Support to keep your store running reliably, every single day.
Get in touch
Our address
1400 Coleman Avenue Suite C18-2
Santa Clara, CA 95050
Call Us
(866) 677-7663
Send us a mail
info@ezbsolutions.com
Israel Garcia
IT Business Consultant
(866) 677-7663