Study: Web-browsing shoppers spend more in the store
Shoppers who browse a retailer’s website while in the store spend more than twice as much on average than those who don’t, according to a report from InMoment. Customers who surf a rival’s site while in the store spend 20% more, the study found. Read more …
Why price is front and center for retailers these days
A focus on price can be frustrating in an industry not structured to be competitive on price. The first step to addressing pricing issues at natural products retail is understanding how these three important factors are putting the pressure on. Read more …
Grocers bet on produce to fend off Amazon
Grocers are investing time and money to make their produce departments more inviting and keep a competitive edge against Amazon. Produce departments can be the determining factor in choosing where to shop, and consumers who don’t shop for food online say the ability to choose their own fresh fruits...
Digital coupons gain favor with shoppers
The number of US consumers using digital coupons has grown about 18% over the past year to 92.6 million, and the figure is expected to rise to 104 million by year’s end, according to eMarketer. The number of digital coupons available increased by 23.4% in the first half of...
Are employees in your store burnt out?
While those who are burnt out are described as less productive, more irritable and disinterested in work, those who are engaged are involved, passionate and empowered. Use these ideas to beat burnout and enhance employee engagement.
Hispennials: The Shopper Segment You’re Missing Out On
It’s important to remember there is no “one size fits all” when it comes to the Hispanic audience – their diversity goes well beyond the usual conversation around language and acculturation. This point was vividly reaffirmed in IRI’s recently released 2016 HispanicLink study, which uncovers some very unique insights...
Retailers see returns from social spending
About 92% of retailers are investing in social media and 68% say they’re seeing a return on their paid efforts on Facebook, according to a new report from NRF and Forrester Research. Retailers are also “looking at new ways to update their online content and stay on top of...
Holiday sales expected to increase 3.6%
NRF expects retail sales in November and December (excluding autos, gas and restaurants) to increase a solid 3.6% to $655.8 billion. Online sales are forecast to increase between 7% and 10% over last year to as much as $117 billion. Retailers are expected to hire between 640,000 and 690,000...
7 ways to connect with millennial shoppers
New Hope’s customer segmentation study found that millennials fall squarely into three shopper profiles: Chief Health Officers, Guilty and Defeated and #Young4Ever. Learn more about what motivates these shoppers. Read more …
How EMV is fueling an e-commerce fraud frenzy
The rollout of EMV-enabled credit and debit cards is driving a sharp decline in brick-and-mortar transaction fraud. But now fraudsters have a different target: online retailers. Read more …