How retailers have retooled for the age of Amazon

An improved economy and rising consumer confidence have US shoppers heading back to the stores and retailers that have mastered omnichannel, including Walmart and Target, are winning. “The retailers that get it recognize that Amazon has forever changed consumer behavior,” marketing professor Barbara Kahn said. Read more …

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Small grocers challenge supermarket concept

Small, community grocers are popping up across the country, forcing traditional supermarkets to rethink their offerings and customer engagement. From DMG Foods in Baltimore, founded after the riots of 2015 in part to restore the community, to Nada, a package-free store in Vancouver, Canada, where customers pick out exactly what they will use, smaller stores […]

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Credit Card Signatures Are About to Become Extinct in the U.S.

Credit card networks are finally ready to concede what has been obvious to shoppers and merchants for years: Signatures are not a useful way to prove someone’s identity. Later this month, four of the largest networks — American Express, Discover, Mastercard and Visa — will stop requiring them to complete card transactions. Read more …

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6 ways to earn your customers’ trust

Building trust means more than ever in natural retail. Is your staff vetting products personally, listening to customers, communicating your standards and doing these other tactics?

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Online Grocery Shopping Expected to Quadruple in Next 10 Years

https://www.specialtyfood.com/news/article/online-grocery-take-11-17-market-2023/

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