Is the rocky road to EMV retail adoption getting smoother?

There was plenty of confusion to go around in October 2015, with only a small percentage of retailers ready to roll when the deadline passed for them to become EMV-compliant by installing new EMV-capable credit card readers and acquiring certifications from various payment networks. Now that over a year, and two holiday seasons, have passed […]

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The Real Reason Retail Is In Trouble

Today, yet another chain announced it is filing for bankruptcy, HH Gregg a consumer electronics retailer. The closings, downsizings and bankruptcies seem to be piling up faster and faster. It would be very easy to say there’s too many stores anyway and we’re probably heading for a recession and online sales are crushing bricks and […]

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Social Media a Top Investment for Grocers

About 75% of grocers are investing significantly or moderately in reaching consumers on social media, according to a report from Aptaris and Dunnhumby, taking to Facebook and Twitter for most of their social media efforts. The report also found that most grocers measure their social media success using likes, shares and click-through rates. Read more […]

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Why So Many Stores Are Closing: The Changing Face of Loyalty

Once, location trumped nearly everything else in retail. Growing up in the 1980’s, I was loyal to my local Macy’s Store in the Brunswick Square Mall where I grew up in New Jersey. Back then, success lay in creating loyal customers who lived close enough to regularly patronize your store, often with heavy local advertising […]

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Retail Sales Will Grow Between 3.7 and 4.2 Percent This Year

Retail sales in 2017 are expected to grow roughly in line with last year’s 3.8 percent gain, as rising wages, lower unemployment and a solid housing market drive consumer confidence higher. Read more …

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What younger consumers expect from a checkout experience

As consumer behavior continues to change, retailers have to change with it. At Retail’s BIG Show, WD Partners’ Lee Peterson explained why younger consumers want different options at checkout and how their status as “digital natives” influences the shopping experience. Read more …

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6 ways to earn your customers’ trust

Building trust means more than ever in natural retail. Is your staff vetting products personally, listening to customers, communicating your standards and doing these other tactics?

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Online Grocery Shopping to Reach Maturation in Next Decade

The market share of online grocery shopping could reach 20 percent by 2025, representing $100 billion in annual consumer sales, according to The Digitally Engaged Food Shopper report from the Food Marketing Institute and Nielsen. The report estimates that a significant portion of brick-and-mortar categories could migrate to an online shopping experience, representing 40 percent […]

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Holiday sales were up higher-than-expected 4%

Retail sales rose 4% during the holiday season compared with the year before, according to NRF, outpacing original estimates for a 3.6% increase. “These numbers show that the nation’s slow-but-steady economic recovery is picking up speed and that consumers feel good about the future,” NRF President and CEO Matthew Shay said. Read more …

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Mobile loyalty programs are the new modern currency

Nearly 70% of all shoppers and 82% of millennials prefer using loyalty cards that can be stored on their mobile phones, according to a study from Urban Airship. Retailers are taking notice, including Walgreens, whose Balance Rewards can be added to Apple Pay’s wallet app, and Kohl’s, whose mobile app includes a mobile wallet. Read […]

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