Online grocery sales pick up despite slow adoption

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Online grocery sales pick up despite slow adoption

The majority of US consumers haven’t yet used a grocery delivery or click-and-collect service, but online grocery sales volumes are growing, according to various reports. Survey respondents who do use curbside pickup programs spend the most at their local supermarkets, followed by Target and Walmart, according to Offers.com. Read more …

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Zero-waste grocer uses bike deliveries, reusable packaging

The Wally Shop in Brooklyn, N.Y., wanted a delivery system that embraced its no-waste philosophy, so it delivers groceries by bike with no packaging to throw away. Customers pay a deposit for the cloth bags and glass jars that are used, which is refunded when they’re returned for reuse. Read moreĀ …

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Stores increase relevance with click-and-collect

Retailers are increasingly using click-and-collect programs to cut shipping costs on online orders and boost in-store sales. “We consider our stores our single biggest competitive advantage; they function as service hubs, fulfillment hubs, and they’re incredible showrooms for inspiration,” Target CEO Brian Cornell said at Retail’s Big Show. Read more …

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Retail staff see tablets as a useful service tool

About 66% of retail store employees said they could be more efficient and offer better customer service if they carried tablets to assist shoppers, according to a survey from Zebra Technologies. The survey also revealed that 55% of respondents feel their stores are understaffed and 42% said other tasks don’t leave them enough time to […]

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Study says EMV credit cards have not eliminated fraud

Three years after the switch to new EMV credit and debit cards, fraud is still a top problem for large US retailers, according to a study released by NRF and Forrester. The State of Retail Payments report says the reason is that the chip-based cards have shifted fraud away from stores and toward online transactions. […]

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Big retailers go mobile to speed customer traffic

Major retailers such as Walmart and Target are drawing on mobile technology to help customers speed up their visits this holiday season, abandoning their old strategy of prolonging in-store stays. Digital tools for finding items and employees checking out items on the floor using mobile devices are among the tools that help provide better customer […]

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What will the future of retail look like?

Does measuring success for a modern retail company look different than in the past? To explore that question, NRF recently held its second Candid Discussion on the Future of Retail, bringing together top Wall Street analysts, economists, journalists and retail executives for a conversation about what’s going on in retail today and where the industry […]

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How retailers have retooled for the age of Amazon

An improved economy and rising consumer confidence have US shoppers heading back to the stores and retailers that have mastered omnichannel, including Walmart and Target, are winning. “The retailers that get it recognize that Amazon has forever changed consumer behavior,” marketing professor Barbara Kahn said. Read more …

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Checkout line important when choosing grocers

Expectation of checkout experience was one of the three main factors on the minds of shoppers who choose regularly from multiple supermarkets, according to a study from Forrester Research and Digimarc. Prices and store location were also top deciding factors in the study. Read more …

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Small grocers challenge supermarket concept

Small, community grocers are popping up across the country, forcing traditional supermarkets to rethink their offerings and customer engagement. From DMG Foods in Baltimore, founded after the riots of 2015 in part to restore the community, to Nada, a package-free store in Vancouver, Canada, where customers pick out exactly what they will use, smaller stores […]

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